Information We Collect
When you contact us, we collect the details you give us directly. That includes your name, phone number, email address, and the service address where the garage door work will happen. If you request a quote, we may also note details about your garage door, opener, or the problem you're describing.
Like most websites, we automatically collect some technical information when you visit. This includes your IP address, browser type, device type, pages you view, and the time of your visit. We use this to keep the site running smoothly and to understand how people find us.
How We Use Information
We use your information to schedule service, provide accurate quotes, and complete garage door repairs and installations. We also use it to follow up on work we've done, answer your questions, and send appointment reminders.
With your permission, we may send occasional updates about seasonal maintenance or special offers. You can opt out of those messages at any time. We also use website data to improve our site and make it easier for customers to reach us.
Cookies and Tracking
Our website uses cookies and similar tracking tools to remember your preferences and understand how visitors use our site. Cookies are small files stored on your device that help the site function properly.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as intended, but you can still call us directly to schedule service.
Analytics and Third-Party Tools
We use third-party analytics tools, such as Google Analytics, to see how people find and use our website. These tools collect anonymous data about page views, traffic sources, and general location. This helps us improve our online presence and better serve customers in Hermitage and nearby communities.
We may also use third-party scheduling or communication tools to manage appointments and customer messages. These providers only access the information needed to perform their specific service, and they are required to protect it.
Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. We share it only with trusted service providers who help us run our business, such as scheduling software or payment processors. These partners are bound by confidentiality agreements and can only use your data for the services they provide to us.
We may disclose information if required by law, such as in response to a court order or legal process. We may also share information to protect the safety, rights, or property of Akins Garage Door Service, our customers, or the public.
Data Retention
We keep your personal information only as long as needed to provide services, maintain accurate records, and meet legal or tax requirements. When that time passes, we securely delete or anonymize your data.
If you ask us to remove your information, we will do so unless we are required to keep it for legal reasons. You can contact us anytime to request deletion.
Data Security
We take reasonable steps to protect your information from unauthorized access, loss, or misuse. These steps include secure servers, restricted access to customer data, and regular reviews of our security practices.
No method of transmission over the internet is completely secure. While we work hard to protect your data, we cannot guarantee absolute security. If you have concerns, please call us and we'll discuss how we handle your information.
User Rights
You have the right to access, correct, or delete the personal information we hold about you. You can also ask us to stop sending marketing messages or restrict how we use your data.
To exercise any of these rights, contact us using the phone number or email below. We will respond promptly and help you with your request. We do not discriminate against customers who exercise their privacy rights.
Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.
If we learn that we have collected information from a child under 13 without parental consent, we will take steps to remove that information from our records.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the effective date at the top of this page.
We encourage you to review this policy periodically. Your continued use of our website or services after changes are posted means you accept the updated policy.